Privacy Policy

1.1 Personal Information: When you make a reservation or rent a vehicle, we collect personal information including your name, address, phone number, email address, driver's license information, and credit card details.

1.2 Vehicle Usage Data: We may collect information about how you use our vehicles, including mileage, fuel consumption, and GPS location data for fleet management and safety purposes.

1.3 Website Data: We collect information about your use of our website, including IP address, browser type, pages visited, and time spent on our site.

2.1 Service Provision: We use your information to process reservations, provide car rental services, process payments, and communicate with you about your rental.

2.2 Safety and Security: We may use your information to verify your identity, prevent fraud, and ensure the safety and security of our vehicles and customers.

2.3 Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and updates.

2.4 Service Improvement: We analyze usage data to improve our services, develop new features, and enhance customer experience.

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and maintenance providers.

3.2 Legal Requirements: We may disclose your information when required by law, court order, or government authority, or to protect our rights and property.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

3.4 No Sale of Personal Information: We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.2 Data Encryption: Sensitive information, such as credit card numbers, is encrypted during transmission and storage using industry-standard encryption methods.

4.3 Access Controls: We limit access to your personal information to employees and contractors who need it to perform their job functions.

5.1 Access and Correction: You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

5.2 Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

5.3 Marketing Opt-Out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5.4 Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

6.1 Cookie Usage: Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.

6.2 Cookie Management: You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

6.3 Analytics: We use web analytics tools to understand how visitors use our website and improve our services.

7.1 Retention Period: We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

7.2 Rental Records: Rental transaction records are typically retained for 7 years for accounting and legal compliance purposes.

7.3 Marketing Data: Marketing contact information is retained until you opt out of communications or request deletion.

8.1 Age Requirement: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8.2 Parental Rights: If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9.1 Canadian Operations: Your personal information is primarily stored and processed in Canada, where we maintain our primary data centers.

9.2 Third-Party Services: Some of our service providers may be located outside of Canada. We ensure appropriate safeguards are in place for international data transfers.

10.1 Policy Updates: We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

10.2 Notification: For significant changes, we will provide additional notice through email or prominent website notifications.